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A Balanced Diet for Your Information System “Eat your vegetables!” has always been sound motherly advice for anyone who wants to grow strong and stay healthy and fit. Like the human body, a company’s information system requires a balanced diet of technical services in order to operate effectively and keep pace with the ever changing business environment. The following chart describes the “basic food groups” of technical services. Too many companies, in a well-intentioned but misguided attempt to be thrifty, suffer the effects of system malnutrition, and simultaneously decrease revenue opportunities and increase expenses. Efficiency Partners will work with you to identify and then deliver the perfect mix of the following essential technical services.   Service Purpose Deficiency Symptoms Business System Design & Implementation Understand individual department operations and articulate information flows within and between operational departments Design and articulate custom-fit system plan Populate databases and perform procedural testing and training Cookie-cutter software Forced to revise procedures to match system instead of vice versa Startup delays Routine On Site Consulting Define objectives Identify opportunities for business process improvement Implement new system functions Maximize technician familiarity with system design and procedures Disorganized, inefficient system Tyranny of the "workaround" Long, drawn out issue resolution Project work Expand and refine system capabilities to allow every department to function with optimal efficiency, making the most of current technology Limited revenue grouth because of increased manual effort required from key employees Antiquated systems Network and equipment diagnostics Quickly diagnose and resolve failure points in operating systems, networking equipment, workstations and peripherals Tiny failures causes major business disruptions Help Desk support Address day-to-day user procedural questions and data or software-related inconsistencies Inhouse "medicine man" derailed from his intended responsibilities Homespun procedures subvert system accuracy Distrust of system reports and information Network Maintenance Manage and protect enterprise data assets Measure and improve system performance Secure local and wide area networks against outside attack Vulnerability to the "ticking time bomb" of infrequent but inevitable disasters Drastically increased disaster recovery timetable Application Hosting Reduce or eliminate requirements for enterprise IT staff Eliminate equipment depreciation and replacement costs Frequent down time Increased maintenance costs Software Maintenance Regular software upgrades and patches Problem resolution delays Software obsolescence Emergency Services 7 x 24 emergency diagnostics and crisis resolution Costly system outages

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